Privacy Policy

1. Who we are

ProjxAI is a registered business name of Michael James Collicoat, sole trader (ABN 80 398 642 662), based in Brisbane, QLD, Australia. We take privacy seriously and handle personal information with the Australian Privacy Act 1988 and the Australian Privacy Principles in mind. The obligations that apply can depend on the service, information and parties involved.

This policy explains what information we collect, why we collect it, how we use it, and your rights. If you have questions, the easiest way to reach us is through the contact page.

2. What we collect

We only collect information that's genuinely useful for working with you:

• Contact details — name, email, and phone number when you fill in a form or get in touch directly.
• Business context — company name, industry, and relevant details you share during a discovery call or consultation.
• Anonymous usage data — pages visited, time on site, and browser type, collected automatically to help us improve the site.

We don't collect anything we don't need.

3. How we use it

We use your information to:

• Respond to your enquiries and deliver our consulting services
• Send updates about our services and tools — only if you've opted in
• Improve the site based on how people actually use it
• Meet our legal obligations where required

We won't use your information for anything else without asking you first.

4. Cookies

We use cookies to keep the site working properly and to understand how people use it. That's it.

• Essential cookies — keep the site functional.
• Analytics technologies — aggregated usage and performance information via Vercel Analytics and Speed Insights.

You can turn off cookies in your browser settings if you prefer.

5. Third-party tools

We use a small number of third-party services to run the site and manage our work:

• Vercel — website hosting and performance analytics
• Sanity — content management
• Supabase — secure storage and authentication for audit reports and client applications
• Anthropic — generation of personalised AI Opportunity Audit reports
• Cloudflare — automated-abuse protection on public forms
• Cal.com — appointment booking
• Australian Business Register services — optional ABN lookup and business-detail verification
• HubSpot — CRM for managing enquiries and client relationships
• Resend — transactional email delivery

Each has its own privacy policy. We never sell your information.

6. Security

We use technical and organisational safeguards proportionate to the information and service involved. Some providers may process or store data outside Australia. We assess those data flows as part of service and project design, but no internet service can promise absolute security.

7. Retention and deletion

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, an active client engagement, security and record-keeping, or a legal obligation. Retention varies by service and provider. When information is no longer required, we delete or de-identify it where reasonably practicable; limited backups and security logs may persist for their normal provider retention periods.

8. Sharing your information

We don't share your personal information with anyone except as needed to operate our services (e.g., passing form submissions to our CRM), or when required by law. We never sell, rent, or trade your data.

9. Your rights

You have the right to:

• See what information we hold about you
• Ask us to correct anything that's wrong
• Request we delete your data (subject to any legal obligations we may have)
• Unsubscribe from any marketing communications at any time
• Raise a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Getting in touch

For any privacy-related questions or requests, reach us through our contact page. We aim to respond within 5 business days.

Contact us →

11. Updates to this policy

We may update this policy occasionally. When we do, we'll update the date at the top of the page. Continuing to use the site after changes are posted means you're comfortable with the updated policy.